Job Description Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team! Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career. The Role: As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs. Your responsibilities include: Providing first and second level technical support to end-users. Troubleshooting and resolving IT-related queries and issues. Documenting and tracking support requests. Collaborating with the IT team to find solutions. Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration AD Networking – Layer 2 -3 - TCP/IP, DNS, DHCP Wireless Windows Server – Hyper-V and VMWARE Onsite MGMT – installs – setups Assist Level 1 MSP experience is a must 3CX nice to have Fortinet skills nice to have Can do attitude Ideally using Connectwise PSA – screen connect Your skills: A strong customer focus and a passion for helping others. Previous experience in a similar role. Knowledge of Office 365 and Windows AD. Excellent communication and professional phone manners. The ability to prioritize tasks to meet SLAs. A desire to learn and grow into more senior roles. Strong documentation and independent work skills. Availability to work Monday - Friday, 8:30 am - 5 pm What’s in it for you! Ongoing career development opportunities. A supportive and collaborative team environment. Competitive compensation package. Convenient location in Perth's eastern suburbs. Apply today To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to gary@psgaus.com.au
