Shape the future of Claims Technology at Suncorp by leading a high-impact chapter focused on best practices, capability building, and strategic alignment. Grow your leadership and influence across engineering and delivery. About the Role As Chapter Lead – Claims, you will: Lead and develop a high-performing Claims Engineering chapter, fostering technical mastery, career growth, and a culture of continuous learning. Guide and mentor software engineers, supporting their professional development and capability uplift. Drive the adoption of engineering excellence and best practices across the Engineering Practice and Claims Platform ensuring consistency and scalability. Collaborate with Product Owners, Tribe Leads, and Delivery stakeholders to align chapter work with strategic initiatives and organizational goals. Promote innovation, well-being, and continuous improvement within the chapter. Maintain strong stakeholder relationships across Technology, Risk, Cyber Security, and Delivery teams. Oversee the definition and implementation of standards, processes, and guardrails for Claims technology. Ensure chapter work aligns with compliance, security, and business objectives. What You’ll Bring Proven leadership and coaching skills, with experience developing technical professionals and building high-performing teams. Ability to set clear expectations, drive accountability, and create visibility of work and outcomes. Experience in driving engineering excellence, process improvement, and best practice adoption. Experience in resource planning, performance management, and capability development across distributed teams. Strong stakeholder management and communication skills, with a track record of influencing alignment across teams. Encourage and drive best practices in maintaining build pipelines, non-production environments and production releases. Knowledge of compliance frameworks and adaptive security controls. Understanding of Insurance domain, Home & Motor Claims, Workers Compensation, Commercial Claims and CTP would be highly desirable. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
