We are looking for a passionate Grievance Adviser to join the BPC, working closely with the Manager Employment Relations and Organisational Design and the People and Capability Team. In this pivotal role, you'll provide expert advice and support across industrial relations, employment policy development, complex employee and industrial relations matters, dispute resolution and grievance matters. This includes end to end case management of formal and informal grievance processes. What we are looking for: Demonstrated knowledge of public sector employment frameworks, including relevant industrial instruments, legislation, and policies (e.g. Fair Work Act 2009, Public Administration Act 2004, anti-discrimination laws). Experience in applying judgement in legislation and policy to provide sound advice to stakeholders. Proven experience as a first point of contact for grievances and complaints. Effective negotiation and influencing skills to manage grievance and complaint processes. Experience in end to end case management, including performance and misconduct matters. Experienced in policies and procedures, including development, maintenance, awareness, and coaching across the workforce. Strong analytical and research skills to support best practice. About the BPC The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing. It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation. Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months. Commitment to Diversity We celebrate the diversity of our workforce. The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities. We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at recruit@bpc.vic.gov.au. Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process. How to Apply We require you to upload: an up-to-date resume. Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria. Important information Only electronic applications submitted via careers.vic.gov.au will be accepted.
