Job Description AbbVie is seeking a driven and experienced Channel Manager to lead our Order Management team within AbbVie's Supply Chain Operations in Australia and New Zealand. In this newly created role, you will oversee and optimise the distribution of AbbVie products by managing relationships with wholesalers, ensuring effective channel strategies, and maintaining optimal inventory levels. You will serve as a leader for a small team, drive the performance of our distribution network, and resolve operational issues to ensure a seamless and efficient supply process. KEY DUTIES AND RESPONSIBILITIES Provide leadership to the Order Management team, including performance management and escalation resolution. Identify and develop the most effective distribution channels for AbbVie products based on comprehensive market analysis and customer needs and in collaboration with the Commercial team. Manage and develop the wholesaler strategy in Australia and position AbbVie as the ethical supplier of choice for wholesalers and pharmacies. Negotiate wholesaler agreement contracts and ensure adherence to agreed-upon terms to optimise channel performance and efficiency. Champion Commercial Engagement to ensure alignment with and understanding of local business needs. Ensure optimal stock positions across the broader distribution network, including wholesalers. Work with Distribution Manager to support effective allocation of inventory across the satellite network. Track and analyse key performance indicators such as sales volume, delivery times, customer satisfaction, and partner performance. Identify and act on improvement opportunities. Resolve complaints and operational issues, including problem-solving and query management. Support AFS with customer collections as needed. Approve customer setups, blocked order releases, and manage product recalls, returns, and escalations. Support the development and execution of digitalisation initiatives to maximise the efficiency and effectiveness of supply chain activities in ANZ. Work with Commercial and Finance teams to understand and plan for the impacts of expected price changes and promotional activity across the network. Collaborate with wholesalers to ensure they are aware of and prepared for price changes and promotions. Lead the activities and responsibilities for new product launches within the Supply Chain team. Support strategic initiatives that build JAPAC Global Distribution and Centralised Services capabilities. Report any adverse event within 24 hours as per AbbVie’s policies and procedures. Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times Adhere to AbbVie’s internal codes of conduct and compliance processes. Other ad hoc duties such as administrative duties, as requested.
