Job Description: Why join DXC Technology? DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com . At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology. What you will be doing We are seeking an experienced Dynamics CRM to join our growing Adelaide based team! This role is responsible for minor enhancements and support work working with a valued DXC customer. The role will involve both troubleshooting and enhancing the existing CRM 9.1on prem system, focusing on Microsoft Dynamics CRM, you will be working on minor enhancements and fixes within a complex Dynamics 9.1 environment, .net portal application, ensuring seamless functionality and performance as well as managing support tickets and providing an exceptional client service. As mid-level support for our Customer Relationship Management (CRM) platform and .Net Developer, you will manage, maintain, and support critical business processes. This role is Adelaide based and onsite a minimum of 2 days per week. There is a permanent position, with a requirement for on-call work on a rotational basis after hours, and overtime rates will apply. What will keep you busy Provide day-to-day support for the CRM system, including troubleshooting and resolving technical issues, addressing user queries, and assisting with performance optimization. Customize CRM functionality based on business requirements, configure workflows, entities, forms, and dashboards to ensure the platform meets organizational needs. Minor enhancements for .Net Portal including Jquery, Javascript and okta authentication Write and maintain custom code (plugins, JavaScript, C#) to extend CRM capabilities as required by working on minor enhancements. Manage day to day Support tickets including requests and Incidents. Take part in regular support releases activities. Assist in applying patches, upgrades, and testing new releases or updates to the CRM system to ensure compatibility and stability. Manage time by working on support activities, minor enhancements. Integrate with external applications using Webservice and RESTful APIs. Provide technical documentation, conduct code reviews, and follow best practices for system security and performance. The skills you will bring 2-5 years’ experience developing customizations and extensions in Microsoft Dynamics 365 CRM .Net. (.net is not 100% mandatory, it can be taught). ITIL and SDLC experience a key requirement. Proficiency in C#, .NET, JavaScript, SQL, HTML, and CSS. Basic knowledge of SQL Server & PostgreSQL, including performance tuning and data analysis. Proficient in using source control systems like TFS and Git. Experience with Azure devops methodologies & CI/CD pipelines. Desirable only Experience integrating Dynamics 365 CRM 9.1 onprem with Azure cloud services like SharePoint online. Desirable only as this is on prem only at present. Strong analytical and problem-solving skills in a fast-paced, agile environment. Proven track record of resolving complex technical issues Strong problem-solving skills with attention to detail. Excellent written and verbal communication skills, with the ability to engage stakeholders and collaborate with technical, non-technical stakeholders and cross-functional teams. Strong analytical and problem-solving abilities, with a proven track record of resolving complex technical issues. Ability to work effectively both independently and as part of a team. Great customer service and communication skills. We can consider a variety of levels for this role. Your working environment At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice . WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; Extensive resources to support your onboarding and continual development including DXC University We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC More time to do the things you love with flexible leave options, including purchased leave Take time to give back with charitable and emergency services volunteer days Well-being matters to us and our Employee Assistance Program is there to support you and your family And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
