About Nepean Belting: Nepean Belting is a leading provider of industrial belting solutions, committed to delivering exceptional products and services to our clients. We pride ourselves on creating a safe, efficient, and supportive workplace. Role Overview: We are seeking a motivated Coordinator / Supervisor to join our team. You will be the first point of contact for Nepean Belting, providing outstanding customer experience and supporting day-to-day operations. Mackay bases role. Top industry rates with potential bonus earnings for the right candidate! Splice Coordination Oversee and coordinate all tasks and jobs associated with belt splices , from workshop preparation through to site completion. Schedule and allocate personnel, equipment, and materials required for splicing jobs. Ensure work is completed safely, efficiently, and to company quality standards both in the workshop and on-site. Liaise with internal teams and customers to plan, track, and report on splice activities . Manage after-hours or urgent splice requests as required. Maintain accurate records of all splice jobs, including quotations, work orders, and documentation in company systems. People Management Participate with management in performance development planning , career development, and succession planning for your team. Support annual performance reviews and provide coaching and guidance. Participate in employee recruitment, training, and development to ensure effective performance. Manage poor performance formally: identify issues, define expectations, provide support and opportunities for improvement, and ensure timely performance reviews . Site Services – External Represent Nepean Belting as the primary point of contact with customers for belting service activities in your designated area. Follow up with customers regularly regarding quoted opportunities and potential new business . Provide assistance and explanations when difficulties arise; ensure complaints are resolved satisfactorily for both the customer and the company. Schedule and organise personnel, equipment, and materials required for works in your area. Manage after-hours customer support as required. Seek new opportunities to grow the service team with support from management. Support belt cleaner, new/refurbishment belt, and aftermarket businesses through identified opportunities for sales and supply agreements. Site Services – Internal Prepare and manage customer quotations using Nepean Belting’s Sales Systems and Processes. Manage and process received orders via the PRONTO ERP system , including financial budgets, purchase processing, and project documentation. Participate in all internal meetings and report on activities in your designated area. Develop and maintain a high level of knowledge of site service activities. Ensure all activities comply with legal, ethical, and company standards . If you’re experienced in belting, splicing, or site coordination and want a role with strong career progression, this is it. We’re ready to move quickly — so apply now to secure your opportunity with NEPEAN Belting.
