CRM Functional Architect At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. Come join us As a CRM Functional Architect, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with deep CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your team. This role provides the opportunity to work for Microsoft's 1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters. What you'll do Establish global CRM architecture by integrating solutions across functional lines. Support the sales team in crafting deals, with accountability for overall estimates. Recommend the right CRM software and solutions for your clients' needs. Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports. Define how we measure business and operations success and validate CRM system performance. Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities. Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations. Skills and experiences Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies. Working with D365 Customer Engagement as a technical and/or functional leader. Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries. Reviewed team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test). Designed conceptual architecture and functional and/or technical solutions for large complex technology projects. At least five full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM, ideally with one or more implementations in a telephone call-centre, and/or using the Resource Scheduling/Field Service modules. Experience managing/leading teams both on and offshore is required. About you Characteristics that can spell success for this role Consultative, collaborative, relationship builder. Resilient, adaptable, flexible. Intellectually curious and passionate about tech. Client-centric attitude. Passion for learning and development. Enjoy your career Some of the best things about working at Avanade People-first culture that supports innovation?and encourages people to move forward Turn your ideas to human impact by cultivating a team that will?help clients unlock what's next? Opportunities to innovate in the Microsoft platform while charting your own career path On-the-job growth through hackathons, innovation contests, and other expressions of our passion for innovating with purpose Real-time access to technical and skilled resources globally Find out more about some of our benefits [1] here. A great place to work As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return.?As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page. Create a future for our people that focuses on - Expanding your thinking - Experimenting courageously - Learning and pivoting Inspire greatness in our people by - Empowering every voice - Encouraging boldness - Celebrating progress Accelerate the impact of our people by - Amazing the client - Prioritizing what matters - Acting as one Learn more To learn more about the types of projects our Data Engineering team works on check out these case studies: [3] What matters to Anglian Water is delivering clean water using digital twin and AI technology [4] What matters to SSE Renewables is innovating for a sustainable future [5] Hachette UK enables employees with machine learning-driven contract searches [6] What matters to PageGroup is using AI to grow businesses and career opportunities Interested in knowing what's going on inside Avanade? Check out our blogs: * [7] Avanade Insights - exchange ideas that drive tomorrow's innovation [8] Inside Avanade - explore what life is like working at Avanade References Visible links 1. https://www.avanade.com/en-gb/career/benefits 2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity 3. https://www.avanade.com/en/clients/anglian-water-digital-twin-ai 4. https://www.avanade.com/en-gb/clients/sse-renewables-ai 5. https://www.avanade.com/en-gb/clients/hachette-automated-identification 6. https://www.avanade.com/en-gb/clients/pagegroup-generative-ai-job-search 7. https://www.avanade.com/en/blogs/avanade-insights 8. https://www.avanade.com/en/blogs/inside-avanade We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
