Join the dynamic contact centre team of a well-established luxury travel brand. In this role, you’ll handle phone and email enquiries, managing and processing guest reservations with care and precision. You’ll also receive specialist training across a range of stunning properties, becoming a subject matter expert who guides potential guests with tailored advice and exceptional service. What’s in it for you? Salary of $60,000 - $75,000 super; Full-time, permanent opportunity with job security; High quality, free staff meals!; Accommodation and restaurant discounts; 5 weeks of annual leave!; Be part of a diverse team of 40 Customer Service Agents; Shift roster: 9am-5:30pm, 11am-7:30pm, 1:30pm-10pm; Rotating roster across 7 days a week – Weekends PH; Significantly reduced staff parking rates; and Be set up for success with excellent training and onboarding. The Role: Be the first point of contact for guests, handling a high volume of inbound calls with warmth, professionalism, and a personal touch; Manage guest reservations and enquiries across 3 properties, showcasing your in-depth knowledge of each complex; Tackle a variety of admin tasks, from managing inboxes and TravelClick bookings to maintaining accurate guest records; Confidently handle sensitive or complex calls with empathy and discretion; Use your strong PC and system skills to stay organised and efficient; and Enjoy the freedom to personalise each call and email, this isn’t a scripted role, it’s about creating genuine connections and memorable guest experiences. The Ideal Candidate: You are willing to learn!; Bring a fun, positive, cheerful attitude; Experience in a customer service or hospitality is an advantage; Strong communicator with confident phone skills; and Able to work across a rotating roster as per the hours above. How to Apply For more information or a confidential discussion please call Madie Brunt at u&u on 02 8245 7914 quoting reference number 42718. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.
