Your new role: As a Customer Support Officer, you'll provide efficient, accurate and compassionate administrative support to ensure outpatient referrals are managed seamlessly. You'll play an important role in delivering quality service by: Registering and processing outpatient referrals using multiple health information systems. Delivering high-quality customer service and clear communication to patients, referral sources, and staff. Consulting with referral sources to confirm demographic and referral details. Maintaining accuracy and confidentiality while managing high data volumes efficiently. Prioritising and completing work within designated timeframes. Contributing positively to a collaborative and high-performing team environment. Participating in ongoing professional and skills development activities. About you: We're looking for a motivated, detail-oriented professional who thrives in a team environment and demonstrates a genuine commitment to excellent service. You will bring the following strengths and experience: Strong interpersonal and communication skills, both written and verbal. Proven ability to plan, organise, and manage workload efficiently. Sound problem-solving skills with a focus on practical solutions. Ability to work collaboratively in a team while maintaining accountability for individual tasks. Demonstrated proficiency with hospital information systems (ESM, HBCIS) and the ability to learn SRWS and The Viewer. Excellent Microsoft Office skills and high data entry accuracy. Knowledge of medical terminology and patient confidentiality practices. Commitment to Metro South Health's values of Integrity, Compassion, Accountability, Respect, Engagement, and Excellence. Check out our quick tips and application essentials! What we can offer you: A supportive and inclusive workplace culture that values diversity and teamwork. Flexible working arrangements to help you balance personal and professional priorities. Opportunities for ongoing learning, skill-building, and career growth. The satisfaction of contributing directly to high-quality patient care and community wellbeing. Access to modern office facilities in a convenient Eight Mile Plains location. You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.
