Recoveries & Settlements Team Leader Job No: 677765 Brisbane - Inner Suburbs & CBD Permanent Full Time Insurance Pay Band 5 Lead a high-performing team in a supportive, purpose-driven environment Drive customer outcomes and financial performance across insurance portfolios Internal opportunity – Brisbane location About the r ole As a Recoveries & Settlements Team Leader, you’ll lead and develop a team of Consultants and a Technical Advisor responsible for managing insurance claims with accuracy, empathy and commercial focus. You’ll play a key role in driving customer experience, financial outcomes and team capability, ensuring operational excellence and alignment with Suncorp’s Motor Claims Customers (MCC) strategy. What you'll do Lead, coach and develop a high-performing team to deliver customer, financial and operational results Translate strategy into clear goals and actions that your team can execute confidently Manage performance through regular feedback, development planning and recognition Oversee accurate estimating, recoveries, liability decisions and settlements Leverage Motorvate to embed best-practice ways of working, support productivity uplift and drive consistency across team performance routines Foster a culture of continuous improvement and accountability using data and insights to uplift outcomes Ensure opportunities are identified and raised for solutioning to deliver a seamless customer experience and reduce potential complaints Build strong relationships with internal stakeholders and external partners to ensure service excellence What you'll bring Proven leadership experience in insurance or financial services A genuine passion for coaching, capability development and leading through change Effective communicator who builds trust across diverse teams and stakeholders An understanding of recoveries, settlements and dispute resolution Ability to interpret data from tools like ClaimCenter, Tableau and Verint Skilled in negotiation and conflict resolution to balance customer and commercial outcomes Rec & Set Team Leader - PD.pdf If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation. Advertised: 30 Oct 2025 AUS Eastern Daylight Time Applications close: 12 Nov 2025 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
