EGM Customer Service Job No: 677779 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD Permanent Full Time Call Centre, Contact Centre EGM equivalent As EGM Customer Service, you’ll lead the strategic direction and delivery of customer service across Consumer Insurance. Customer service plays a critical role in connecting our customers with brands and products which create value for them and help to resolve their more complex enquiries through our assisted channels. We support customers through inbound and outbound calls, email, chat, events, as well as multiple social media & online platforms. Reporting to the CEO, you’ll drive customer acquisition, retention, and satisfaction while embedding a high-performance, customer-obsessed culture. What You’ll Do Lead the strategic positioning of Customer Service aligned to Suncorp’s broader strategy including our digital transformation Drive cultural and behavioural shifts to support transformation agenda Drive profitable growth through customer acquisition, retention, and service excellence Oversee customer contact systems to improve satisfaction, retention, and advocacy Embed a culture of customer, innovation, high performance across service teams Represent Suncorp with regulators, shareholders, and external stakeholders Provide strategic advice to the Board and Executive Management on customer service matters What You’ll Bring Proven strategic leadership in financial services, with 15 years’ experience Deep understanding of regulatory environments and APRA fit and proper requirements Expertise in business operations, customer strategy, distribution, and service delivery Strong financial acumen and ability to optimise performance within risk appetite Transformational & Inclusive leadership At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact jarrod.hall@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. Advertised: 30 Oct 2025 AUS Eastern Daylight Time Applications close: 13 Nov 2025 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
