About the Mint The Royal Australian Mint is a small government agency working within the Commonwealth Government Portfolio of the Treasury. The Mint is a non-corporate Commonwealth Entity and is listed under the Public Governance Performance and Accountability Act 2013 (PGPA Act). The Mint is also covered by the Public Service Act 1999 (Cth) (PS Act). The Royal Australian Mint makes coins and other minted products to serve the needs of the Australian economy, foreign countries, investors and collectors. We are stewards of a thriving national institution that showcases our Nations stories through the National Coin Collection, and a world class museum and gallery experience. The Royal Australian Mint creates public value through a range of coining and minting-related activities. We play a key role in sharing the stories of Australia by recognising significant anniversaries, events, organisations and cultural perspectives through coins. The Mint offers some of the most unique career opportunities within the public service, including roles such as: Coin making - polishing, laser frosting, 3D engraving, Physical Vapour Deposition hard coating, chrome plating, dies inspection and collars manufacture. Machinery - operate and maintain minting critical machines. Coin Sculpting - design coins, medals, medallions, and token, etc. Graphic Design - design coin packaging materials, exhibition graphics, etc. Engineering - technical support and manufacturing operations. Branch and Team Overview Information and Security Branch coordinates the IT and Security services and support to the Mint to enable the organisation to produce circulating coins, preserving the National Coin Collection and telling the stories of Australia by recognising significant anniversaries, events and organisations through coins. Application Support team within the Information and Security Branch, is responsible for supporting the core IT applications of the Mint and works in collaboration with other IT teams within the branch to support the Mint in meeting its objectives and obligations. About the Role There are 2 streams for the Associate Software Analyst, one for Enterprise Services and another for Corporate Services, as covered below: Associate Software Analyst - Enterprise Services The Associate Software Analyst - Enterprise Services is responsible for delivering Level 1 and 2, and supporting Level 3, support services in relation to the Mint's Enterprise Resource Planning (ERP) environment including the ERP itself (Epicor Kinetic), Point of Sales (Precise POS), data analytics systems and other assigned applications. This role works collaboratively in a small team to deliver support services to the Mint for the ERP and Asset Management environments. This role collaborates with stakeholders throughout the Mint to contribute to the delivery of the Mint's objectives under direction of the Software Analyst - Enterprise Services. This role will identify opportunities for continuous improvement, and develop and maintain processes and work instructions, to support the operation of the relevant applications. The Associate Software Analyst - Enterprise Services also escalates issues with external support providers and may contribute to ICT project work. Associate Software Analyst - Corporate Services The Associate Software Analyst - Corporate Services is responsible for delivering Level 1 and 2, and supporting Level 3, support services in relation to the Mint's Electronic Document Record Management System (EDRMS), Service Desk Solution and other applications used by the Mint for internal operations. This role works collaboratively in a small team to deliver support services to the Mint for assigned applications. This role collaborates with stakeholders throughout the Mint to contribute to the delivery of the Mint's objectives under direction from the Software Analyst - Corporate Services. This role will identify opportunities for continuous improvement, and develop and maintain processes and work instructions, to support the operation of the relevant applications. The Associate Software Analyst - Corporate Services also escalates issues with external support providers and may contribute to ICT project work. The key duties of the position include Delivering level 1 and 2 support services for allocated applications, under direction from the respective Software Analyst. Expand knowledge on new technologies and continuous improvement of allocated applications. Contributing to ICT projects and work packages, providing technical advice and ensuring compliance with legislation, and Mint and whole of government procedures, policies and frameworks. Developing and maintaining application support processes and work instructions. Coordinating with business areas and providing information and advice to support and achieve team requirements. Assist the Software Analyst in identifying and testing options for different approaches for application development/configuration. Investigate, manage and apply authorised request for changes to applications in line with the ICT change management process. Developing and maintaining procedures, and documentation for level 1 and 2 services, incident resolutions and problem workarounds. Monitoring customer feedback, service and incidents, and updating processes and procedures based on analysis.
