What you will be doing:- Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.- Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.- Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.- Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.- Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. The skills you will need include being able to:- Manage new and unexpected events and demonstrate judgement about when to escalate issues.- Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.- Embrace new challenges and show resilience during times of change and uncertainty.- Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.- Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others. Applications will remain current for 12 months. Job Ad Reference: QLD/667945/25 Closing Date: Wednesday, 12 November 2025
