Join one of AFR Boss Best Places to Work as a Clinical Case Manager! ABOUT US At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. ABOUT THE ROLE: As a Clinical Case Manager, you’ll be the trusted advocate and care director for our high-hour clients. You’ll lead the onboarding journey, conduct in-home assessments, develop tailored care plans, and ensure seamless service delivery. You’ll be the primary point of contact for clients, supporting their evolving needs and ensuring their experience reflects our brand promise. Key responsibilities include: Conducting initial intake assessments and developing holistic care plans Leading annual reviews and ongoing updates based on changing client needs Managing incidents and liaising with internal and external stakeholders Supporting conflict resolution and understanding client funding Acting as a brand ambassador during client visits and consultations ABOUT YOU 2–3 years' experience in case management, ideally in aged care or community care Clinical qualifications (RN or EN) highly desirable Strong assessment, documentation, and care planning skills Exceptional communication, negotiation, and interpersonal abilities A proactive, agile mindset with a commitment to continuous improvement A current driver’s license and reliable vehicle What's in It for You? We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running! This back-to-back recognition is a testament to the supportive, empowering, and values-driven culture we’ve built, and continue to build together. At Prestige, we genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client's homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy. This national recognition reinforces what we’ve always known, when our people feel valued, respected, and supported, they thrive. And when they thrive, so do our clients. Here’s just some of what you can expect when you join the team: Your Birthday Off: Take your birthday off each year because it should be celebrated. A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans. Grow and Learn: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat. Give Back: Access One paid Volunteer Day to make a meaningful impact in your community. Celebrate : Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more. Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support. Come and be part of one of Australia’s Best Places to Work, not just once, but two years in a row! APPLY NOW Join us and be part of a team that values client focus, kindness, joy, trust, and agility. Apply now with your Resume and Cover Letter addressed to Jason Beardsley. Let's make a difference together! Applications close Friday 14th November We are committed to respond to every applicant! If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Jason on 1300 10 30 10 At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling 1300 10 30 10 or email careers@prestigeinhomecare.com.au
