We are looking for a proactive, energetic Operators who are committed to supporting the City to reduce waste to landfill through waste and recycling centre options, to achieve the strategic targets, improve the customer experience, and increase recycling. Multiple opportunities are available on a casual basis, including weekend work. About your new role Our Waste Management Branch operates Waste and Recycling Centres (WRC) across the City. The Waste and Recycling Centre (WRC) network serves around a million and a half visitors and processes over 100,000 tonnes of waste per annum. Working at various Waste and Recycling Centres across the City, the WRC Operator is responsible for the general operation and associated duties of a WRC, promotes recycling and provides a safe and hazard free workplace for staff and customers. Key Deliverables include: Ensure all work/activities are carried out in accordance with the obligations detailed in the Workplace Health & Safety Act & other relevant legislation and procedures. Control traffic within the Waste Recycling Centre. Maintain all grounds, roadways, site office and surrounds to ensure they are always clean, tidy and hazard free to provide a safe workplace. Presents a clean and tidy station that facilitates clear and easy access for customers. Understands and follows safe work instructions (SWI's) prior to undertaking/performing tasks and seeks advice and/or assistance from colleagues to ensure correct procedures are adhered to. Effective, polite and efficient communication with all stakeholders including but not limited to contractors, City of Gold Coast staff and members of the general public. A team player who positively contributes to the improvement of work processes and embraces change. Other duties that may arise from time to time that fall within the scope of the position. Ensure a positive Council image by providing and promoting a high level of proven customer service at all times. Direct and assist customers to promote recycling. Ensures the customer's needs and questions are addressed and provides additional information and/or support where required. A sound knowledge of Councils waste and recycling practices and enforces Council Policy as required. About you: Demonstrated effective interpersonal and communication skills with the ability to build positive relationships. Ability to effectively deal with difficult and non-conforming customers adhering to City of Gold Coast protocols. Work independently and work as an effective team member. Undertakes daily activities without being prompted and follows directions to perform tasks required of the position. Is diligent in following processes and procedures to maximise efficiency and operational effectiveness. Proven time management skills to meet work priorities. Knows what work is required and within what timeframes it needs to be completed. Logically sorts tasks and duties in order of importance and sequentially allocates sufficient time for completion. A passion for and the ability to influence and promote recycling and reduce waste to landfill. Demonstrated ability to satisfactorily perform the physical duties of this position. Maintains a high level of physical fitness required to perform duties. Undertakes physical work in accordance with organisational policy and procedure. Where necessary, seeks support and guidance to perform strenuous activities. Current C class driver's license. Construction Safety Card – White Card (or the ability to obtain) Ability to work outside of core business hours, including weekends, on a rotating rostered basis. Ability to use technology i.e. iPad to record data and report on assessments, and Outlook for emails, etc. Be part of shaping the Gold Coast's future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance: A professional, and inclusive work environment working with modern equipment Free parking Uniform, tools and PPE provided A work environment committed to safety as our number 1 priority Opportunities to work overtime to increase your take home pay Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals We're committed to creating a diverse workplace and inclusive culture. How to apply For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen. Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role. Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. Contact Person Craig Nunn Contact Number 0414180954 - cnunn@goldcoast.qld.gov.au Closing Date Sunday 2 November 2025 Please note applications for all of our vacancies close at 10.30pm on the listed closing date. The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace.We are committed to supportingan environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.
