Description The Opportunity We are seeking a new Customer Service Coordinator to join our Energy and Utilities team in High Wycombe. This position supports the efficient operation of the Service Desk and provides essential administration and coordination support across service and project teams. The role is split between customer service responsibilities and administrative duties that help ensure the smooth delivery of maintenance and project services. What we are looking for Year 12 or higher education Current National Police Clearance or willingness to obtain Current 'C' Class Driver’s Licence Minimum 3 years’ experience in administration, coordination and/or customer service. Previous experience in a high call volume or multidisciplinary service desk environment is advantageous Good understanding of computers, mobile devices, and other technology products Ability to diagnose and resolve basic technical issues High level of attention to detail and strong organisational skills Proficient in Microsoft Office Suite, particularly Excel Sound data entry and keyboard skills Ability to follow written and verbal instructions and procedures Able to work effectively as part of a team and contribute to shared goals Experience with JDEGS or similar software is desirable What we offer Flexible working environment Opportunity for career growth with structured frameworks and supportive-inclusive team Competitive Salary and Employee Benefits Valued and respected position, with supportive and experienced team Work for a major ASX-listed company About Energy & Utilities… Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople. Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone. How to apply Click "Apply" to start your application. We look forward to hearing from you! Downer does not accept unsolicited resumes, fees, or costs from recruitment agencies, search firms, or third parties. Candidates are welcome to submit their applications via the advertisement.
