Job Description What you get to do in this role: The Expert Services Senior Technical Consultant is responsible configuring ServiceNow CRM based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills / certifications on 1 or more CRM suite of products - Customer Service Management(CSM), Field Service Management(FSM), Sales and Order Management (SOM).
