Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role: We have an exciting permanent, full time, vacancy for a Store Design and Experience Lead to join our Salvos Stores team! We are open to applications across all states. The Store Design and Experience Lead is responsible for designing and delivering engaging, brand-aligned retail environments that maximize customer and donor connection, operational efficiency, and mission surplus. You will lead end-to-end store design and transformations, collaborate across internal teams and external partners, and drive data-informed, innovative in-store experiences that elevate Salvos Stores’ future. Key Responsibilities: Translate CX strategy into customer-centric, multi-sensory in-store experiences aligned with brand storytelling (physical, digital, and sensory elements) Use customer feedback, journey mapping, behavioural data, and retail trends to inform store design decisions to keep Salvos Stores innovative and competitive Develop and evolve store design standards and guidelines to ensure consistent execution across the network Collaborate with CX, Marketing & Brand, Operations, Retail, and WHS to support brand storytelling, community impact, promotions, seasonal campaigns, and safety Lead store design delivery from concept to launch with support from the Store Design and Experience Administrator, stakeholders, and vendors using recognised project management methodologies Co-design and oversee implementation of visual merchandising and other store guidelines guidelines Measure design/launch effectiveness against ROI and KPIs (foot traffic, sales uplift, social engagement, staff and customer feedback) Champion sustainability and cost-effectiveness in materials, design, and operations About You: Relevant qualification (diploma or similar) in project management (PRINCE2, AgilePM, PMP, Six Sigma, or equivalent) OR Proven project management experience in a retail or similar environment Demonstrated leadership, people management, and interpersonal skills Proven ability to influence and drive change across all levels to achieve outcomes Track record of delivering projects on time and within budget Ability to work with financial data and make informed business decisions Proficiency in CAD, Excel (and other standard design/project tools) Experience in store design, visual merchandising, and activation planning for multi-format retail (desirable) Why Work For Us: Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650) Generous paid Parental Leave for primary (12 weeks) and secondary carers Purchased Leave Scheme (up to 8 weeks) Workplace Support Leave (5 days) for volunteering in Salvos initiatives Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts How to Apply: We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
