Goal Indigenous Services are seeking candidates in Wingfield, South Australia for a Customer Service role. 12-Month fixed term contract. Responsibilities: Answer and direct incoming phone calls in a professional and efficient manner. Manage and resolve customer complaints, ensuring prompt and effective solutions. Provide advice to customers regarding grease trap issues, including compliance with occupational health & safety regulations. Monitor and respond to emails in shared inboxes, maintaining timely and clear communication. Schedule and confirm regular service bookings. Handle dispute resolution with a focus on customer satisfaction and service integrity. Update service records with relevant information such as purchase orders, access requirements, etc. Required: Experienced in Contact Centre operations, confident using CRM platforms such as Salesforce. Experience with Office 365 suite (Word, Excel, Outlook). Good work ethic & understanding the importance of turning up to work everyday. Commitment to safety. Self-motivated. Ability to work individually & part of a team High attention to detail. Desired: Previous call centre experience and multitasking skills. Benefits: Exclusive access to our benefits platform that offers savings at over 60 major Australian Retailers across the country. Work-life balance - be home on weekends. Apply now via our website or send your resume to goalis.com.au
