Be the face of the iconic Arts Centre Champion an exceptional customer experience Variable Time, ongoing position About the Role This is an opportunity for a Lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. You will be greeting and guiding Arts Centre Melbourne staff and our external stakeholders, anticipate needs during events and shows, and ensure areas are safe and operationally effective. Variable time ongoing position (22.8 hours per week). Band 1.3.19 $56,355.52 p.a. plus superannuation (pro rata). About the team The Customer Service team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Stage Door, Welcome Team, Guided Tours and Applications that support all of these areas. Your skills and experience Experience in the delivery of proactive customer service that has resulted in successful and enjoyable customer experience Previous experience in conflict resolution and creative problem solving Moderate PC skills For more details please read the Position Description - Stage Door Keeper, Visitor Experience EA 2022 Apply Now! Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA community and people of all ages. We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au . Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Thursday 30 October 2025. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date. Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia . Arts Centre Melbourne is an Equal Employment Opportunity Employer .
