Be at the helm of division-wide transformation, working closely with our Executive Team Utilise your unique flare for influence and attention to detail to track and monitor progress against our most strategic priorities Shape the narrative that communicates the value of our outcomes to customers and colleagues In Personal Banking, we’re reimagining how we serve our customers, drive commercial outcomes, and lead with purpose. As a Senior Consultant in the Group Executive Office, you’ll be at the heart of this transformation—supporting the Group Executive and senior leadership to deliver strategic outcomes that shape the future of consumer banking in Australia. You’ll gain exposure to varied parts of the business, contribute to strategic decision-making, and help shape the future of the consumer customer experience. Using data and insights, you’ll identify opportunities to improve performance, support a culture of accountability and embody customer-first thinking. Each day, you’ll go above and beyond to: Provide strategic support to Group Executive, ensuring seamless execution of leadership accountabilities and delivery of commercial and customer outcomes. Support the coordination and preparation of high-quality materials for Personal Banking Leadership Team (PBLT), performance forums, ELT, Committees, and Board—ensuring clarity, consistency, and strategic alignment. Facilitate cross-business collaboration and partner with stakeholders across Personal Banking to gather insights, shape narratives, and ensure governance activities reflect business priorities and outcomes. Track performance and delivery output against strategic plans and business outcomes, providing timely updates, tracking key metrics, and ensuring follow-through on agreed actions. Proactively identify and manage risks and issues that may impact delivery, working closely with our line one risk team to ensure appropriate mitigation strategies are in place and escalated where necessary. Provide actionable insights and recommendations that support informed decision-making and drive continuous improvement. We’re looking for the best and brightest to deliver the best for our customers. You’ll need : A proven ability to manage competing priorities and deliver under pressure. Exceptional communication skills—both written and verbal—with a knack for influencing senior stakeholders. Experience crafting clear, structured Executive and Board messaging. Strong commercial acumen and a practical approach to problem-solving. A deep understanding of operational risk, compliance, and governance. Resilience, adaptability, and a growth mindset—ready to respond to urgent requests and thrive in a dynamic environment. Solid banking experience and a passion for customer-centric transformation. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
