Overview Mantra Heritage, Inlet and Village are three properties located in the heart of Port Douglas in Tropical North Queensland, one hour drive north of Cairns CBD. This power trio property offers stylish studios, one and two bedroom suites with saltwater lagoon pools, sundecks and lush tropical gardens. Spend your downtime snorkelling The Great Barrier Reef, the scenic sky rail through the heritage rainforest or simply relax and take a crocodile sightseeing cruise through the mangroves. Purpose As General Manager, you will oversee and manage all daily operations across three properties, guaranteeing their seamless and profitable function. This role requires active engagement in operations and stakeholder management, and you will guide, coach, and mentor your team to foster a culture of excellence. Role & Location This is a live onsite position, package includes a spacious 2-bedroom apartment situated at Mantra Heritage, serving as the designated residence for the General Manager. Oversee a small team managing operations across the three properties. Prior experience in strata management is essential, as you closely collaborate with five body corporates to ensure smooth functioning of all properties. Enjoy the local lifestyle and surroundings while leading operations across the properties. Primary Responsibilities Manage all facets of the properties including revenue management, recruiting & training, customer service and achievement of financial targets Lead and develop your team to ensure profitability and success Drive changes and improvements in performance and implement strategies aligned with business objectives Build strong relationships with key stakeholders, property owners, body corporates, guests and regional shared services Maintain excellent product and service standards whilst maximizing revenue and balancing expenses Recruit and develop a team engaged in driving positive customer sentiment Act as a liaison within the local community, representing Accor and fostering community engagement Skills & Experience Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding of stakeholder management Foster environments where your team feel encouraged and motivated to perform at their best Display confidence in cultivating relationships, addressing challenging situations, and implementing solutions that enhance service quality Ability to drive financial growth through thoughtful strategy Understand key hospitality metrics and use them to grow top-line revenue while motivating your team Past experience working with body corporates in an MLR setting is highly regarded Holding a current Real Estate licence (Class 1) is advantageous but not essential Accor Benefits ALL Heartist Membership – discounts on accommodation and F&B worldwide Family & Friends Discounts on a range of accommodation, services and events Accor Live Limitless (ALL) Loyalty Program – earn status and reward points on stays Learn Your Way – access Accor Academy and Typsy for career development Build Your Network – connect with Accor professionals globally Worldwide Opportunities – opportunities across the Pacific and around the world At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW. J-18808-Ljbffr
