The key duties of the position include: The Role Financial Systems and Operations Branch within Defence Finance Group are seeking a motivated and high performing individual to support the Defence Accounts Receivable team in the Directorate of Treasury and Accounts Receivable. This is an opportunity for a debt collection professional to contribute to all aspects of debt management in a large Commonwealth agency. An APS3 Debt Collection Officer will establish priorities, while exercising some autonomy about how their work is performed. You will undertake specialist debt collection, procedural, clerical, administrative support or operational tasks including research and analysis activities to support their work unit. The work may have an element of complexity. This role offers work of high strategic importance to Defence in a diverse, dynamic and supportive Branch. Your key responsibilities may include: Accountable to deliver a high level of customer service and understand policy and procedures to provide information to clients. Perform and monitor financial operations activities under limited direction to ensure the accurate processing of financial documentation in a team environment. Monitor own progress in allocating work, resources and determining work priorities to meet business outcomes. Identify and raise issues related to processing of financial documents in accordance with Defence policies and procedures, including development of local procedures. Demonstrate experience in the use of financial management systems and apply expertise for financial operations activities. Build and sustain effective relationships with team members and stakeholders and actively participate in team work. Work collaboratively with others in a changing work environment. Motivate, inform and support other team members to build increased capability in financial operations skills and systems. Interpret and comply with relevant legislation, Defence policy and processes on financial operations activities. About our Team We are a small team that provides Accounts Receivable processing and debt collection management for Defence, Australian Signals Directorate and the Australian Submarine Agency. The team’s tasks range from general enquiries, clarification and confirmation of data, engagement with business areas, key stake holder management, basic and advanced debt collection, referrals to the Defence Mercantile Agent, liaison with Bankruptcy Administrators, Audit and Fraud teams and Defence Legal. Our Ideal Candidate Our ideal candidate for Debt Collection will: Communicate and negotiate in a strong, clear and concise manner. Have a passion and commitment towards customer service in a fast-paced environment. Understand and follows procedure, policies and processes to complete a range of debt collection and processing tasks. Be digitally aware and use technology to undertake operational work in a financial environment. Work well within a team based environment and seek efficiencies in process. Eligibility Security Clearance: Applicants must be able to obtain and maintain a security clearance at “Baseline Vetting” level. Getting to know the Department of Defence The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers
