What to Expect Tesla is looking for a proactive and diligent Service and Warranty Specialist to better support service operations across Aftersales. You will collaborate with frontline Service teams, Sr Management, Customer Service, Technical Support, Service Quality, and other cross departments to validate warranty and service repair orders, manage warranty defective parts, analyze warranty data, and better control warranty costs to ensure the compliance, authenticity, and accuracy of warranty repair orders and in turn give this information to the field teams for improvement in process. What You'll Do Maintain the daily operation of the warranty business, validate sample sizes of warranty repair order for correctness Provide warranty consultation to the Service and Body Repair centers Analyze regional warranty data & KPIs, and make reports Audit warranty defective parts including parts storage, return and scrap to ensure warranty parts precisely match with its repair orders Correct warranty issues & drive continuous improvement for the service centers Provide improvement plans to ensure compliance What You'll Bring 3 Years in Aftersales departments or relevant experience Comprehensive understanding of repair procedures and repair times Proven track record of driving positive change Good data analysis and communication skills Familiar with Microsoft office software Preferred Requirements: Auto industry related experience Good and quick adaptability skill Good service awareness Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
