About the organisation: Our client is a community services provider that assists people and their communities by offering early pathways to employment, and by helping individuals adjust to changing employment conditions. Through government funded employment services, vocational education and training, this Not-for-Profit organisation works with disadvantaged individuals, people living with a disability, and young people across New South Wales and Victoria, and tailors training and support to individual needs and local circumstances. About the opportunity: Our client is seeking a Quality and Performance Specialist to strengthen its Quality and Compliance function across a suite of Employment Services programs, including the new Inclusive Employment Australia (IEA) contract. This newly created position represents an exciting opportunity to play a key role in shaping quality systems and ensuring excellence in service delivery as the organisation transitions into the next phase of Employment Services reform. Reporting to a senior member of the Employment Services leadership team, you’ll act as an internal adviser and subject matter expert on compliance, audit readiness, performance improvement and continuous quality assurance across multiple sites. Your primary focus will be on IEA Quality and Compliance, including IEA audits and National Standards for Disability Services (NSDS) audits, while also providing oversight and support for TTW and other programs. Key responsibilities include: Leading internal quality audits and compliance checks across Employment Services contracts Supporting external audits and DSS site monitoring visits Analysing performance data and identifying improvement opportunities Providing training, mentoring and guidance to frontline and regional teams Supporting the development and implementation of quality policies, procedures and evidence frameworks The role is based at the organisation’s Penrith hub , where senior managers collaborate closely. Occasional travel will be required to regional IEA sites including Murray Darling, Sunraysia and Western District ESAs. The salary available will include tax incentives through salary packaging and can include a fully maintained vehicle or vehicle allowance. About you: You’re an experienced Quality or Compliance professional from the Employment Services sector who thrives on improving systems and ensuring high standards. You may currently be working in an ESA / Regional Manager or Quality role and looking for an opportunity to specialise and influence performance across a broader portfolio. You’ll bring: Strong knowledge of Employment Services contracts and compliance frameworks (IEA, TTW, DES, Workforce Australia or similar) Experience with audits, data analysis and performance reporting Excellent communication and stakeholder management skills A collaborative approach and the ability to work with managers and staff at all levels A current driver’s licence This position offers genuine scope for growth with the potential to evolve into a leadership role for the right candidate. Applications: To apply for this position, please forward your resume and cover letter in word format through the “Apply” button. For a confidential discussion about this opportunity, please contact Samantha Smith on 0405 248 406. About Us Parkhouse Bell is an executive search and recruitment consultancy established in 2007, that supports providers of Human Services, Employment Services, NDIS / Disability, Community Services, Allied Health, Aged Care, and Vocational Education. We partner with Social Impact, Not-for-Profit and For Purpose organisations to conduct executive search and selection campaigns that identify Australia’s best talent for senior management and executive appointments across our markets, enabling clients to achieve organisational, financial, and future growth objectives. Parkhouse Bell strives to ensure that all recruitment activities are inclusive, and we are happy to discuss any adjustments that may be required from candidates at any stage of the recruitment process.
