About the role The IT team is responsible for providing excellent end user experiences and services for our staff. They deliver prompt technical support, troubleshoot issues, and ensure the smooth operation of hardware, software, and network systems to minimise disruptions. The team also manages system maintenance, internal applications and drive overall organisational productivity. The IT team must work closely with Engineering and Security teams to delight our Engineers while keeping a high level of security. Primary responsibilities including triaging issues, supporting our staff with any IT needs and processes improvements. Knowledge of M365 and End User Computing are essential. Responsibilities, Duties and Expectations Provide first point of IT support contact for all staff Provisioning of workstations for users with various company SOE and requirements Understanding of up-to-date IT related security practices Implementation and configuration of IT hardware and software solutions for end-users Troubleshoot all ICT related issues Manage Helpdesk tickets, planning and prioritisation, systemically to minimise backlog and ensure operational efficiency The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks Qualifications, Experience and Skills Expertise in MS Entra ID and MDM administration Understanding of Windows, MacOS and Linux OS environments Experience working with backup solutions for on-premises and cloud environments Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions Proficiency using tools such as PowerShell and Bash Relevant exposure to incident management tools Demonstrate an understanding of IT asset management Prior experience at an MSP is desirable Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
