Your new role: As an Administrative Officer in the QEII Jubilee Hospital Emergency Department, you'll provide essential administrative and customer service support to ensure smooth and efficient daily operations. Working within a 24/7 rotational roster, you'll help deliver high-quality care by managing patient admissions, maintaining accurate records, and assisting both patients and staff. Key responsibilities include: Delivering timely and accurate information to patients, families, and staff. Processing emergency registrations, admissions, and patient documentation. Operating hospital information systems and switchboard services (including after hours). Maintaining confidentiality while ensuring all patient information is recorded accurately. This role involves continuous shift work on a 24-hour roster. Applicants must be available to work all shifts, including nights, weekends, and public holidays. About you: You're a calm, organised, and empathetic professional who thrives in a fast-paced environment. You take pride in supporting others and bring a strong sense of teamwork and reliability to everything you do. You will bring: Proven ability to deliver outstanding customer service with empathy and patience. Strong attention to detail and high data-entry accuracy. Experience with (or ability to quickly learn) hospital information systems. The ability to work effectively both in a large team and autonomously after hours. Check out our quick tips and application essentials! What we can offer you: We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About us: The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine. We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027. QEII Hospital, a place of opportunity to make a difference and grow your career! INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.
