Who are we looking for? We are currently seeking a highly motivated and customer service–oriented Client Experience Officer to join our team. If you’re friendly, organised, and passionate about creating exceptional customer experiences, we’d love to have you onboard. Your role: As the first point of contact for our guests, you will: Provide outstanding customer service within the terminal and office. Manage flight bookings, charters, and logistics, ensuring accurate data entry and smooth coordination. Support daily operations, including check-ins, passenger transfers, and communication with pilots and clients. Maintain relationships with agents, suppliers, and key stakeholders. Oversee office administration and assist with reports, invoicing, and general coordination tasks. The essential requirements: Excellent computer skills, including Microsoft Office and logistics systems. Strong attention to detail, organisation, and communication skills. A positive, professional attitude and ability to stay calm under pressure. Team player who takes initiative and supports others. Minimum 2 years’ experience in a customer service or administrative role (aviation experience desirable). Valid driver’s licence and ability to obtain an ASIC. What’s in it for you? On-the-job training and professional development opportunities. Supportive, inclusive team environment. Attractive salary with salary packaging and remote housing benefits. Contact us Want to get in touch with us? We would love to hear from you - reach out via phone or email, listed below. Phone: (02) 4072 6121 (Allan) 02 7250 6186 (Elaine) or 02 9137 6831 (Jessica) or (02) 4072 5965 (James) Email: careers@sigmaaerospace.com.au Website: https://www.sigmaaerospace.com.au/ Instagram: https://www.instagram.com/sigmaaerospace/?hl=en Facebook: https://www.facebook.com/sigmaaerospace/ NOTE: Please ensure that you meet the essential criteria before submitting your application. A cover letter outlining your desire to work with Sigma will also be highly regarded. Job Type: Full-time
