As a Claims Consultant , you’ll be the go-to person keeping customers happy and service teams on track. This inbound role with some outbound calls in a contact centre focuses on managing end-to-end warranty claims, ensuring accuracy, clear communication, and quick resolutions. If you’re organised, people-focused, and love problem-solving, this is your chance to join a global brand that values personality as much as professionalism. The Role Manage end-to-end warranty claims, ensuring accuracy, timeliness, and smooth resolution. Handle inbound customer and service enquiries with occasional outbound follow-up calls. Communicate with customers, service agents, and internal teams to resolve issues and keep workflows moving. Provide support and guidance to service agents on warranty processes and system use. Contribute to a collaborative, close-knit team that values communication and strong relationships. The Benefits $35 Per Hour Super | Weekly Pay Start Date: ASAP | Hybrid role once fully trained Full-Time, Monday to Friday, 9am-5pm - no weekend work! Located in North Lakes | Free Onsite Parking Temporary to Permanent opportunity for the right person Small, close-knit team for someone who loves banter Work for an iconic global brand Bring your personality to work and have fun while doing it About You Experience managing claims or high-volume customer enquiries. Strong communication skills with the ability to manage and resolve issues effectively. Highly organised and detail oriented. Confident with MS Office and comfortable learning new systems. Team player who enjoys collaborating with different stakeholders. Positive, adaptable, and ready to bring energy to a fun, fast-paced team. If you’re reading this and feeling excited, be Iconic and Apply Now! Or get in touch for a friendly chat - contact Aaron Wild on 0467 709 777 or awild@iconicrecruit.com.au
