Join us as our next Business Development Manager – International, Western Markets and lead growth across key leisure markets. Based in Cairns at our Crystalbrook Cairns 5 Star Hotels & Resorts we are looking for an experienced BDM to grow our revenue opportunities from international western markets! This role’s purpose is to generate new opportunities that will convert into stronger market share and growth in overall revenue via face-to-face sales calls, networking, entertainment, training, negotiation and innovation. You will be instrumental in managing our customer relationships to elevate experiences at every opportunity, thereby ensuring repeat business flows. Regular travel and representation at relevant Trade Shows will be part of your day to day, along with on site management of customer engagements across the region. Success will be achieved through proactive business development and by bringing customer insights to life within our hotels. Performance will be measured through a defined schedule of KPIs and customer feedback. In this pivotal role, you will operate as the main point of contact for customers and management alike. Your commercial acumen, self-motivation and organisational strength will be essential, along with your experience in the international leisure sector—preferably gained in a 5-star hotel environment. Why Us: You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental Leave and lifestyle benefits A commitment to a green future through enhanced sustainability practices Access to our internal mobility program and team reward schemes Online learning and training with tailored career development pathways A culture of collaboration, elevating experiences and diversity Limitless career opportunities in a fast growing, dynamic environment Regular service recognition and team engagement events We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.
