Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, and Normanton. Benefits you will enjoy: SCHADS L8 Salary Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging 5 Weeks Annual Leave 17.5% leave loading NEW Wellbeing App Birthday Leave On Site Cafe Sign on bonus of $200 Above Award payment of $2,500 per annum Extensive support and investment in your Professional Development Job Description About the position: This position holds responsibility for oversight, performance and viability of the Disabilities and Community Care suite of services. This role will manage up to 12 direct reports and a pool of casual community and support employees across multiple sites including Townsville Mount Isa and surrounds. The role is key to building on the success of current services to increase Centacare NQ’s profile and service footprint in disability, and community care services. Key Responsibilities Include Stewardship & Integrity: Operational oversight of program practices and service delivery to maintain integrity of program deliverables in line with legislation, organisational requirements and client needs and expectations. Ensure appropriate reporting within expected timeframes. Ensure the program performance and operation within governance frameworks, Centacare NQ Strategic and Business plans. Oversight and management of daily operations of the Disabilities and Community Care services and sites, including Supported Independent Living (SIL) facilities. Undertake continuous improvement activities to ensure services are operating at an optimal level. Implementation and maintenance of data collection and outcomes evaluation measures to ensure service delivery of all programs within the portfolio are effective and meet client need. Ensure quality of service through supporting employee development, training, and line management. Respect & Equality: Work collaboratively within the management team to seek out and share best practice strategies and approaches to service delivery across the Townsville and Mount Isa regions. Ensure all employees within the program portfolio, regardless of location are provided with support, mentoring, direction and inclusion in broader program and organisational undertakings. Maintain strong, productive relationships with all internal and external stakeholders including peers, funding body representatives, community partners and stakeholders. Ensure client needs are met through all service experiences including choice, control, participation, inclusion, and connection. Compassion & Dignity: All services are delivered consistent with legislation in a manner that reflects the mission and ethos of Centacare NQ, particularly supporting the dignity and rights all people who seek assistance. To ensure job flexibility the role may be required to perform any other duties as nominated by Centacare NQ consistent with the classification descriptors detailed in the Social, Community, Home Care and Disability Services Industry Award 2010 . Download the Position Description below for more important details about the position. Desired Skills and Experience To be successful in the role you will have: Relevant tertiary qualifications in Social Sciences, Psychology, or Behavioural Sciences and minimum of 5 years’ experience in social or community services management, Experience in developing, implementing, and evaluating program operational plans, & service evaluation processes Demonstrated capacity in relation to effective management of programs and employees across diverse geographic regions, disciplines, and program delivery areas. Current open drivers’ licence. Current Working with Children Blue Card check and NDIS Disability Workers Screening Clearance/ Card/Check. National Criminal Check within the last 3 months or ability to get recent police check Right to Work in Australia evidence. Strong Report writing skills Demonstrated leadership skills and mentoring abilities Desirable Relevant experience in Community Services and or within a Not-For-Profit or Faith Based sectors. Demonstrated knowledge and experience of governance reporting responsibilities and timeframes, including NDIS services. Experience managing a diverse and multi-disciplinary team in the disability or community services context. Experience managing financially and operationally viable care services in the disabilities, aged care, or similar context. Experience in service and/or business development Please note the advert will remain active until filler, and only shortlisted candidates will be contacted. Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.
