Technical Support Engineer UX Are you ready to take on complex technical challenges while supporting one of the world’s leading digital workflow platforms? We’re looking for a Technical Support Engineer to help deliver outstanding solutions for platform customers and partners. About the Role: You’ll be responsible for diagnosing and resolving some of the most challenging issues on the platform. You’ll build deep subject matter expertise, collaborate with talented colleagues, and provide exceptional technical guidance to high value customers. What We’re Looking For: ✅ Proven ability to troubleshoot complex technical issues and ability to apply technical knowledge (Frontend/UX) in technical support focused role. ✅ Strong problem solving mindset with analytical skills ✅ Proficiency in log analysis & debugging concepts ✅ Knowledge and some experience with web technologies (JavaScript, CSS, XML, HTML, XHTML) ✅ Some understanding of relational databases (MySQL, Oracle) ✅ Knowledge of web application stacks Soft Skills & Requirements:Excellent written & verbal communication skillsAbility to simplify complex problems for customersStrong stakeholder and customer management skills Qualifications: Bachelor’s (or higher) in Computer Information Systems or equivalent experience Location & Eligibility: Must be Sydney based (Hybrid working options are available) For this role only Permanent Residents or AU Citizens will be considered If you’re passionate about solving technical challenges, thrive in customer-facing environments, and want to be part of a high-performing team we’d love to hear from you!
