Shape the Future of Beauty & Wellness Retail About the Company IKKARI is a pioneering beauty and wellness brand inspired by Ikaria, a Greek island and blue zone. Blending science, nature, and design, we craft products and experiences that inspire vitality. We are now entering a pivotal stage of global growth and are seeking a self-motivated sales, service and customer obsessed individual to lead our retail and education excellence. This is a unique opportunity to shape how IKKARI shows up in retail and wellness experience with the world. About the Role The Retail & Education Excellence Manager will own the standard of retail across all IKKARI boutiques and vitality ambassadors. Equal parts strategist, trainer, and cultural custodian, you will design and implement the systems that deliver exceptional customer experiences, high-performing teams, and profitable operations. This is a hybrid role, combining store-based leadership (coaching, training, and boutique launches) with head office responsibility (retail frameworks, reporting, and leadership development). It is the perfect opportunity for an ambitious boutique leader to step into a brand-building, nationally influential position. Every interaction in our boutiques is an invitation: to surprise, delight, and guide someone into a more beautiful way of living. We don’t just sell products, we create moments that matter. Setting a consistent high standard is key for our upcoming national rollout. If this excites you, you may be exactly who we’re looking for. Responsibilities Retail Standards & ExcellenceDefine and implement IKKARI’s Retail Excellence Playbook. Covering customer experience and choreography, rituals of service, brand presentation, and store operations.Conduct regular boutique visits and audits to ensure alignment with brand standards.Continuously refine retail processes to balance hospitality and operational performance. Expansion & New Boutique LaunchesLead planning and execution of new boutique openings, ensuring each space is launched on time, on budget, and on brand.Partner with Head Office on design, recruitment, and activation for new store rollouts.Ensure operational readiness and service rituals are embedded from day one. Training & DevelopmentDevelop and deliver training programs for Boutique Managers, Assistant Managers, and Retail Assistants.Focus on service rituals, productivity, sales conversion, and financial acumen.Mentor boutique leaders in budget management, reporting, and team development. People & OnboardingOversee the onboarding and induction of all new boutique hires, embedding IKKARI’s brand philosophy and values.Provide ongoing coaching and development for boutique leaders, building a pipeline of future talent.Partner with HR on performance management, ensuring accountability and growth. Commercial & Operational LeadershipSupport boutiques in delivering against sales budgets, productivity targets, and KPIs.Review financial performance across stores, identifying opportunities for improvement.Act as the link between boutiques and head office, ensuring retail insights inform broader brand strategy. Qualifications 5 years’ experience in premium or luxury retail or hospitality, with at least 2 years in boutique management.Proven ability to lead high-performing retail teams and deliver sales results.Strong commercial and operational acumen, with experience in budget management, excel and powerpoint.Passion for customer service as hospitality, creating experiences that surprise and delight.Highly organised, adaptable, and comfortable working across both boutique and head office environments.A natural trainer and mentor, with a talent for inspiring and developing people.A genuine interest in beauty, wellness, and the holistic longevity movement. Success Metrics Set the Standard: Develop and implement IKKARI’s Retail Excellence Playbook, ensuring consistent, elevated customer experience across all boutiques.Lead Expansion: Oversee planning and execution of new boutique openings, delivering on time, on budget, and on brand.Train & Inspire: Build and deliver training programs that improve sales conversion, team productivity, and service rituals.Drive Performance: Monitor sales, KPIs, and inventory health, supporting boutique teams to achieve ≥95% of budgeted sales and maintain high audit scores.Develop Talent: Mentor boutique managers, build a pipeline of future leaders, and ensure 100% completion of onboarding and training for all new hires. Why Join Us? At IKKARI, we don’t just offer jobs, we offer a chance to be part of a brand shaping the future of at the intersection of beauty & wellness. As part of our team, you’ll enjoy:A leadership role in Australia’s most visionary beauty & wellness brands.The chance to design and implement retail frameworks from the ground up.Career progression opportunities as IKKARI expands domestically and internationally.Quarterly IKKARI product allowance.7 annual Wellness Days in addition to annual leave.Fashion discounts at Aje. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve. How to Apply If you are ready to take your boutique leadership expertise into a role that shapes the future of beauty and wellness retail, send your CV and cover letter to careers@ikkari.com.au
