This is a Senior Key Account Manager role with EML Group based in Sydney, NSW, AU EML Group Role Seniority - senior More about the Senior Key Account Manager role at EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As a Senior Key Account Manager, you’ll manage a portfolio of workers compensation accounts while supporting the Lead Key Account Manager. This role combines strategic oversight with hands-on relationship management. You will collaborate with internal specialists across claims, underwriting, and WHS, while maintaining strong relationships with brokers, clients, and industry associations. Your ability to provide clear advice, resolve issues, and influence stakeholders will be key to success. This will be a permanent, full time position based in the Sydney office, with flexibility to work from home up to 3 days per week. YOUR RESPONSIBILITIES Oversee client portfolios to ensure service levels and risk management strategies are met Support the Lead Key Account Manager with coaching, escalations, and portfolio oversight Maintain strong relationships with brokers, clients, and industry associations, attending meetings and presenting as required Analyse client risk profiles and provide strategic advice within HII and Trinity frameworks Manage renewals, reporting, WHS support, and claims reviews Resolve client complaints and issues promptly and identify opportunities for improvement ABOUT YOU Experience in workers compensation, underwriting, claims, WHS, or account management in the hospitality or service industry Strong stakeholder management and influencing skills with clients, brokers, and internal teams Analytical, with the ability to interpret complex data and provide actionable strategies Excellent organisation, communication, and problem-solving skills Proactive, resilient, and adaptable in a fast-paced, highly regulated environment Tertiary qualification in a relevant discipline and valid NSW driver’s licence desirable WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EML Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Overseeing client portfolios Supporting the Lead Key Account Manager Maintaining relationships Key Strengths Stakeholder management Analytical skills ️ Communication skills Experience in workers compensation ⚡ Proactive mindset Tertiary qualification Why EML Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with EML Group not with Hatch.
