Description We're seeking for an experienced Quality Assurance Area Manager to take ownership of our Fulfillment Center Inventory Control and Quality Assurance Operations. Our Fulfillment Centers sit at the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving inventory. In each Fulfillment Center, our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. These Fulfillment Centers are fast-paced and high reward environments, where adherence to policies and procedures is key. So, we'll need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on performance and quality of service. Key Job Responsibilities: - Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity, - Gain expertise in key Fulfilment Centre process paths, as well as exception handling; we'll need you to ensure that process discipline is adhered to across all shifts and departments, - Measurement of quality and inventory integrity and accuracy, while providing quality assurance feedback to the Operations management team, - Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline, - Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX, - Plan for and identify root causes of inventory deviation, via cause and effect analysis, - Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents, - Assuming full accountability for setting and meeting of operational goals, - Strategic planning and forecasting, alongside assigning and directing work, - Rewarding and disciplining employees, as well as developing Area Managers, - Drive process improvements and team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover, - Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements, Basic Qualifications - Previous Inventory Control and Quality Assurance Management experience or similar role, - Experience with Warehouse Management Systems, - You possess excellent verbal and written communications skills, - You have a demonstrated, solid proficiency in time management skills, alongside confidence in organising vast amounts of data, - Strong problem solving skills and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment, - Proven ability to influence, with varying levels of seniority within an organisation, - Fluent user of the entire MS Office suite, especially Excel; MS Access experience is a plus. Preferred Qualifications - Strong analytical abilities, including proficient mathematical and data analysis skills, - You're ideally able to swiftly pick up new software systems and data analysis tools e.g. Excel, SQL, QuickSight, - Experience owning process improvement projects, using data to conduct root cause analysis and collaborating with key stakeholders to implement solutions, - Bachelor's Degree from an accredited university or equivalent qualification. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
