Insurance dispute resolution job located in Sydney's CBD. Experience in IDR/EDR or complaints required Your new company Work for a global market leader who are expanding their teams in Sydney. Their aim is to find the best possible solution for all parties, while working with care and understanding. They are a forward-thinking organisation who are focused on utilising market knowledge and candidate intelligence to provide the best service to their customers and clients. Due to the growing market, they are eager to support their internal teams by hiring a senior dispute resolution specialist. Your new role As a Senior Complaints & Dispute Resolution Officer, you will be the Insurers representative liaising with valued customers who are working through a claim enquiry. You will be: A point of contact who can empathise, while providing excellent customer service over the phone and via email regarding their caseManaging the complaint from start to finish, investigating, reporting, analysing and providing an outcome in line with policy Escalating the case to upper management where required, working with the team to review risk positioning and advise an appropriate outcomeLiaising with internal claim teams to find solutions, whilst reviewing the customer accountAssessing the case and working towards a solution for the customerLiaising with third parties, including state and national regulators Drafting formal letters and liaising with legal counsel were necessary What you'll need to succeed To be successful in this position you will have: Experience working within dispute resolution, whether internal/external or complaint management within Insurance (highly desirable) Experience working as a technical claims specialist, having had exposure to complaints or dispute resolution and are eager to progress into this space (minimum requirement) An excellent understanding of the end-to-end claim process, have confidence in decisioning on approval/decline and settlements within Insurance The ability to empathise and understand customers' situationsGreat communication and written skillsUnderstand how to effectively manage a busy workload while keeping to a scheduleThe want to succeed and be part of a growing organisation What you'll get in return If you are successful, you will receive: A role with a global leader that offers long-term career progression and personal development plans A full-time role, working in the Sydney CBD, Monday to Friday, 9am to 5pm Flexibility once trained, being able to WFH and work from the office A competitive salary, base super, as well as great internal benefits A fun and engaging work environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Zoe Casbolt now on 02 8226 9613 or zoe.casbolt@hays.com.au. 2950313
