Overview Join or sign in to apply for the General Manager role at Accor. Mantra & The Sebel Twin Towns Hotel & Apartments are two properties on Gold Coast / Northern NSW border overlooking Coolangatta Beach. The properties offer hotel rooms and apartments, with pools for guests. Experience the Southern Gold Coast and Tweed Heads region. Purpose As General Manager, you will oversee and manage all daily operations on property, ensuring seamless and profitable function. You will lead all departments, engage in operations and stakeholder management, and coach/mentor the team to foster a culture of excellence. Responsibilities Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets Lead and develop the team to ensure profitability and success Drive changes and improvements in performance and implement strategies aligned with business objectives Build relationships with key stakeholders, property owners, guests and regional shared services Maintain high product and service standards while maximizing revenue and balancing expenses Recruit and develop a team engaged in driving positive customer sentiment Act as liaison within the local community, representing Accor and fostering community engagement Skills & Experience Minimum 5 years comparable leadership experience Experience with HMA and Strata operating models preferred Familiarity with Building Management highly regarded Operational, hotel or General Manager experience with broad departmental and stakeholder management Ability to create environments where the team is encouraged and motivated Ability to cultivate relationships, address challenging situations, and implement solutions to enhance service quality Experience driving financial growth through strategic thinking Understanding key hospitality metrics to grow top-line revenue and motivate the team Past experience with bodies corporates in an MLR setting desirable Hold current Real Estate licence (Class 1) advantageous, not crucial Accor Benefits ALL Heartist Membership - discounts on accommodation and F&B worldwide Family & Friends Discounts on a range of accommodation, services and events Accor Live Limitless (ALL) Loyalty Program Learn Your Way - access to Accor training platforms Build Your Network with Accor professionals worldwide Worldwide Opportunities with over 400 hotels in the Pacific and more than 5,000 across 110 countries At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW. J-18808-Ljbffr
