Employment Type Permanent Closing Date 12 Nov 2025 11:59pm Job Title Retail Store Manager Job Summary Lead and develop a team to achieve sales and high standards of customer service, and ensure in-store presentation standards and retail operational practices are maintained. Job Description We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice. Here’s what you can expect from us • Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best. • There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most. • Pay for performance. We recognize outstanding contributions through our generous incentive programs. • Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave. • Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs. • Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business. • Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners. Make a Difference We are hiring a Store Manager to join our team on a Full-Time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra. As a Store Manager, you will lead the end-to-end operations of a high-performing retail store, drive commercial success and delivering exceptional customer experiences. This role requires advanced leadership capability, deep operational expertise, and proficiency in retail systems and analytics. You will be responsible for executing strategic initiatives, managing compliance, and developing a team culture that supports growth, innovation, and excellence. This position is uniquely suited to candidates with extensive experience in managing complex retail environments, including advanced inventory systems, customer engagement platforms, and performance analytics tools. This role requires a rare combination of technical proficiency, strategic leadership, operational depth and community engagement. You need to bring specialised experience in managing complex retail systems, leading high-performing teams, and driving transformation initiatives that align with national business goals. Your ability to integrate data analytics, customer experience strategy, and compliance management will make you uniquely qualified for this position. The Wagga Wagga store plays a pivotal role in the Riverina community livelihood and day to day lives. It is more than just a retail store, helping rebuild the brand and perception of Telstra across the Riverina. Key Responsibilities This is how you’ll bring the purpose of your role to life. Strategic Leadership Develop and execute quarterly and annual store strategies aligned with company goals, including sales, customer experience, and operational KPIs. Utilise tools such as Power BI, Salesforce, and Retail Next to analyse performance data, identify trends, and implement targeted improvements. Lead store-level implementation of national campaigns, product launches, and system upgrades (e.g. POS transitions, CRM enhancements). Drive profitability through cost control, margin improvement, and strategic stock management. Ensure compliance with operational standards, including Workday, WFM (Workforce Management), and Loss Prevention protocols. Community engagement and brand reputation increase Operational Excellence Oversee daily operations including: Inventory management using systems like SAP or Oracle RMS. Banking and reconciliation Merchandising and planogram execution using Merch cloud/One door or similar platforms. Customer complaint resolution via Soft Phone and Face to Face. Maintain store presentation and visual merchandising standards in line with brand guidelines. Conduct regular audits and compliance checks, ensuring adherence to health & safety, financial, and operational policies. People Leadership Lead recruitment, onboarding, and training of new team members using Workday Recruiting and Learning Management Systems (LMS). Conduct monthly performance reviews and coaching sessions using frameworks such as Elevate Coaching, CUE, and SMART Goals. Identify skill gaps and implement tailored development plans, including succession planning and leadership mentoring. Foster a culture of inclusion, accountability, and continuous improvement. Act as the escalation point for HR matters, conflict resolution, and disciplinary processes. About you To be successful in the role, you'll bring skills and experience in: Minimum 4 years’ experience in multi-functional retail leadership, including full accountability for store performance. Proven success in leading teams to exceed KPIs in high-volume, fast-paced environments. Advanced proficiency in retail systems including POS, CRM, Inventory Management, and Reporting Tools. Strong analytical skills with experience in data-driven decision-making and trend analysis. Demonstrated ability to lead through change, including system upgrades, product transitions, and organisational restructuring. Exceptional communication and interpersonal skills, with the ability to influence and inspire diverse teams. Experience in managing compliance, risk, and operational governance across all store functions. If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact Recruitment Start Date:15/10/2025 Recruitment End Date: 12/11/2025 Remuneration Range: AUD $72,576 to $99,720
