About Fortem We’re a creative media company on a mission to be the epicentre of culture and creativity globally. Our Business Development team sits at the heart of growth — connecting brands with impact, strategy and relentless execution. The Role This is more than account management — this is creative leadership in motion. We’re looking for an Account Director who thrives in fast-paced environments, drives deep relationships, and unlocks growth opportunities through clarity, energy and vision. You’ll be the strategic lead across retainer clients, championing ideas that move the needle and leading a team that delivers best-in-class creative and performance. What You’ll Do Client Retention & Strategy Own and grow retainer client relationships Build strategic account plans within 60 days of onboarding Maintain 95% satisfaction across your portfolio Drive 20% growth in service adoption across clients by end of 2025 Revenue & Reporting Report monthly and quarterly on client revenue performance Highlight risks, wins, challenges and opportunities Lead quarterly business reviews and internal updates Provide data-driven insights to shape Fortem’s growth strategy Creative Sales & Campaign Strategy Lead inbound requests and contribute to campaign ideation Partner with Creative and Digital to develop high-impact solutions Pitch big ideas to clients spending $8K/month, supported by senior creatives Ensure creative output aligns tightly with business goals Client Communication & Feedback Monitor client sentiment and relationship health Resolve issues quickly and maintain calm under pressure Provide monthly reports on engagement, outcomes and creative value Drive team-wide feedback loops to keep improving Internal Alignment & Team Leadership Mentor team members on WIP leadership and client management Bridge comms between Creative, Digital, Strategy and Business Development Maintain 90% retention by ensuring internal teams are aligned and sharp Build 10 new strategic relationships each quarter Operational & Cultural Contribution Improve operational efficiency by 20% Support cross-functional coordination and reduce bottlenecks Engage deeply in culture-building initiatives across Fortem Share client insights that can fuel internal creativity and performance What You Bring Strategic thinking and operational clarity, ideally with existing relationships to be leveraged 5 years of industry experience Confidence leading high-value conversations Natural relationship builder with emotional intelligence Strong creative judgment and understanding of campaign impact Calm, resilient, and always solutions-first A hunger to grow, mentor, and execute Other Details Travel: May be required for client meetings or activations Availability: After-hours flexibility may be needed Work Ethic: It is expected that your role is relentless and hardworking, professional and act in the interest of company growth. You are on time to work, and stay when needed. You are ready to work hard and align to company culture. Why Join Fortem We’re not just running accounts — we’re shaping culture. As Account Director, you’ll lead from the front, driving real impact across strategy, creative and client growth. You’ll work with a high-performing team, bold clients, and ideas that actually matter. If you thrive under pressure, move fast, and want to help build something world-class — this is your role. Location: In-office, St Leonards (Sydney) ✅ Full-time role
