The Role Toll People are currently recruiting for a Customer Care Consultant to assist our clients in various contact centres. The role involves handling a wide range of enquiries, providing accurate information, and resolving issues efficiently to ensure a positive customer experience and a high level of customer satisfaction. Key Responsibilities Build rapport and trust to create respectful, lasting relationships with customers Facilitate an efficient and enjoyable experience for all customers Maintain accurate customer records and case notes, including conversation recordings Liaising with relevant stakeholders in relation to services delivered Data entry, filing, scanning, and sorting of paperwork. Ensure all actions comply with corporate policies Skills & Experience Experience within a call centre enviroment is mandatory. Excellent communication skills, both written and verbal Excellent time management and organisational skills Excellent customer service A high level of attention to detail Sound computer skills Capable of working in a team and autonomously Benefits Full on-the-job training provided Supportive and inclusive team environment Career growth opportunities About Toll People Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development. If you're interested in this role, please click on 'Apply'. Should you have any questions please call TOLL on 08 7129 4300 Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals. All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required. Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.
