About the Company As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au . About the Role If you have a background in administration, call centre, rostering or similar, can work night shifts 1800-0600 averaging 3 x 12 hour shifts per week , and are available 7 nights and days including weekends please read on. Join an Employer of Choice and work in a role as an After-Hours Service delivery Coordinator, where you will support a Portfolio of Clients managing vacancies for Security Officers, Customers & Business Managers. You will be responsible to fulfill rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. What does the role involve? Allocate effective rostering resources Assign the most cost-effective rostering in line with Company guidelines Minimise rostering errors through effective and meticulous attention to detail Ensure specified service levels are maintained Identify, escalate, and resolve customer needs Effectively and efficiently process payroll to minimise errors and rework Ensuring a high-level understanding of applicable industrial state instruments Do you have what it takes? Deliver exceptional customer service Work as part of a team Proven ability to cope under pressure Think on your feet Good knowledge and use of Microsoft applications Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience. Can you do this too? Task driven and self-motivated professional Ability to deliver results under pressure and within time constraints Highly developed communication and interpersonal skills Professional phone manner How to apply MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity. We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV. Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you .
