About DBG Health: DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. At DBG Health, we aim to foster a values-led culture and a place where people go above and beyond for each other and our customers. We strive to inspire and build the capability of our people so they can grow and be the best they can be. We are a high-performing team focused on achieving our vision, mission, and strategic objectives. Our diverse portfolio includes Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work. About the role: The Support & Operations Lead will partner with the Product Manager to drive the technology operations strategy for critical enterprise platforms across the business. Acting as a key link between internal teams and external partners, they will oversee daily monitoring and maintenance of integrations and core Supply Chain and Finance systems, coordinating global support teams to enhance platform stability and performance. With a focus on continuous improvement, they’ll also build user capability and adoption of ERP and connected platforms, empowering teams to self-serve and operate efficiently. Role & Responsibilities: Oversee daily ERP and connected platform operations, standardise support processes, monitor performance, manage escalations, prioritise issues, and liaise with vendors and business partners. Lead and mentor Support & Operations Specialists, manage global support coordination, oversee daily service delivery, and provide guidance and training to team members. Analyse operational trends, identify improvement opportunities, and drive efficiency and user satisfaction across systems and integrations. Partner with supply chain, finance, and technology teams to ensure platform stability, integration performance, and alignment with business needs. Engage in ongoing training, maintain industry and organisational knowledge, and contribute to continuous learning. Adhere to company policies, uphold workplace safety standards, and report hazards or incidents promptly. Skills & Experience: 3 years working hands-on with middleware technologies, ERP, and Supply Chain & Finance systems in complex, multi-project environments. Experience in FMCG or retail, with a strong grasp of finance and supply chain operations would be highly regarded. Proven experience with NetSuite ERP (SaaS) and Celigo iPaaS, including API and EDI integrations ; knowledge of Microsoft Business Central/Dynamics ERP preferred. Strong leadership, problem-solving, and collaboration skills with the ability to manage stakeholders and vendors effectively. Skilled in cloud-based systems and Microsoft Office applications , with exposure to both Agile and Waterfall methodologies. Bachelor’s degree in Information Systems (or related field) and NetSuite Foundation certification or higher. Benefits & perks: At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. SALARY: $140,000 - $150,000 STIP Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels. 12 weeks paid parental leave for primary caregivers Access discounted private health insurance through Australian Unity, AIA Health of NIB We are a values-driven business fostering a supportive and friendly team culture Enjoy the ability to work autonomously, empowering you to drive your own success. Convenient head office location close to public transport, cafes and restaurants Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services. Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study Explore the option of paying for your vehicle costs through novated leasing DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
