Regalo Cleaning Pty Ltd , based in Banksia 2216, is seeking a dedicated and experienced Full-time Quality Assurance Manager to lead and enhance our quality systems and certification processes, ensuring high standards across all residential, commercial, and strata cleaning services. Apply today through 11 Recruitment! At Regalo Cleaning Pty Ltd, we deliver trusted and tailored cleaning services across residential homes, commercial sites, strata buildings, and post-construction projects. Our reputation is built on consistency, attention to detail, and a commitment to creating spaces that are both spotless and welcoming. To support our continued growth and uphold these high standards, we are seeking a skilled and proactive Quality Assurance Manager. This role will champion the systems, processes, and practices that ensure our services remain safe, efficient, and customer-focused. Key Responsibilities and Tasks Design, implement, and maintain quality systems that reflect Regalo's service standards and industry certifications. Carry out regular service reviews and inspections to identify gaps, inefficiencies, and opportunities for stronger outcomes. Collaborate with cleaning teams and supervisors to document processes, standardise practices, and embed a culture of consistency. Develop clear quality policies and procedures, ensuring all staff understand and apply them in daily operations. Oversee internal evaluations and audits, ensuring compliance with both client expectations and external requirements. Use performance data and client feedback to guide improvements and set realistic, measurable quality targets. Prepare clear reports and recommendations that track progress and highlight areas for further development. Contribute to staff training and mentoring, building capability and promoting a shared focus on excellence. Qualifications & Requirements Relevant qualification Minimum 1 year of experience in a similar role. Ability to plan, coordinate audits, and implement operational improvements based on data analysis. Excellent organizational skills and attention to detail with strong documentation capabilities. Strong communication and leadership skills to collaborate effectively with operational teams and stakeholders. Salary The role offers a remuneration package ranging from $75,000 - $85,000, plus superannuation for a 38-hour work week. How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.
