About the Opportunity Our client, one of Australia's largest energy retailers, requires a Regulatory Advisor to provide expert guidance on retail energy regulatory compliance and policy matters. This role offers the opportunity to work on critical regulatory initiatives during a period of significant market reform and enhanced customer protections. The Role As Regulatory Advisor - Retail Energy, you will provide specialist advice on retail energy regulations, compliance frameworks, and regulatory risk management. Working closely with commercial, legal, operations, and customer service teams, you'll ensure the business maintains compliance with evolving regulatory obligations whilst supporting strategic objectives in a competitive retail energy market. Key Responsibilities Provide expert advice on retail energy regulatory frameworks including National Energy Retail Law, National Energy Retail Rules, and jurisdictional energy laws Monitor and interpret regulatory developments, policy changes, and rule amendments affecting retail energy operations and customer-facing activities Support compliance with Australian Energy Regulator requirements, Essential Services Commission obligations, and state-based retail energy regulations Prepare regulatory submissions, consultation responses, and briefings for senior management on retail energy policy matters and rule changes Conduct regulatory risk assessments across retail operations, identifying compliance gaps and developing remediation strategies Support customer protections compliance including hardship programmes, life support obligations, payment plans, and complaint handling frameworks Collaborate with customer service, billing, credit management, and operations teams to embed regulatory requirements into business processes Assist with regulatory reporting obligations and compliance monitoring across retail energy licence conditions Provide guidance on marketing and sales compliance including pricing disclosure, contract terms, and informed consent requirements Support regulatory audits, compliance reviews, and investigations from regulators and ombudsman schemes Maintain compliance frameworks, policies, procedures, and guidance materials aligned with current regulatory standards Deliver training and advice to business units on retail energy regulatory obligations and customer protections requirements Lead or contribute to compliance projects including system implementations, process improvements, and regulatory change management Engage with industry bodies, regulatory forums, and stakeholder consultations on retail energy policy development Monitor emerging regulatory issues including consumer data rights, digital innovation, and distributed energy integration Support incident management and breach notifications, including root cause analysis and remediation planning Your Background and Experience We are seeking candidates with demonstrated regulatory expertise in Australian retail energy markets: Minimum 4-6 years of regulatory or compliance experience within Australian retail energy or utilities sectors Strong knowledge of National Energy Retail Law, National Energy Retail Rules, and jurisdictional retail energy frameworks Understanding of Australian Energy Regulator and Essential Services Commission regulatory approaches, compliance expectations, and enforcement practices Experience with customer protections regulations, hardship frameworks, energy consumer safeguards, and ombudsman processes Proven ability to interpret complex regulations and provide practical, commercial advice to business stakeholders Experience preparing regulatory submissions, compliance reports, consultation responses, or regulatory inquiries Bachelor's degree in Law, Economics, Business, or related field; postgraduate qualifications in regulatory affairs or compliance desirable Excellent analytical and problem-solving capabilities with strong attention to detail Strong written and verbal communication skills with ability to explain complex regulatory matters clearly to diverse audiences Ability to work collaboratively across business functions and build effective stakeholder relationships Knowledge of energy retail operations, billing systems, customer service processes, and CRM systems advantageous Understanding of emerging retail energy issues including distributed energy resources, demand response, virtual power plants, and consumer data rights desirable Professional certifications in governance, risk, and compliance highly regarded Remuneration and Benefits Competitive Base Salary – $144,900 - $195,000 plus superannuation and performance bonus Performance Incentives – Annual STI scheme aligned with company and individual performance Flexible Working – Hybrid arrangements with work-from-home options and flexibility outside standard hours Generous Leave – Four weeks annual leave plus personal, carers, and compassionate leave entitlements Additional Leave Purchase – Option to purchase up to two weeks additional annual leave annually Parental Leave – 21 weeks paid parental leave Corporate Health Insurance – Subsidised corporate health cover through leading provider partnerships Employee Assistance Programme – Free 24/7 confidential counselling and support for employees and families Energy Discounts – Generous discounts on company energy products for employees and eligible family members Retail & Lifestyle Discounts – Access to discount programmes across major retailers, travel, entertainment, and dining Technology Discounts – Savings on Microsoft Surface devices (10%) and Microsoft 365 (30%) Home Office Support – One-off reimbursement for home office equipment setup Salary Packaging – Pre-tax salary packaging options for eligible expenses Income Protection – Company-paid salary continuance insurance coverage Wellness Programmes – Access to meditation apps (Headspace), annual flu vaccinations, and health initiatives Professional Development – Financial support for study, upskilling, and access to online learning platforms Paid Volunteer Leave – One paid day annually for community volunteering Emergency Services Leave – Up to 10 paid days annually for emergency service volunteers during disasters Recognition Programmes – Employee excellence awards, peer recognition, and referral bonuses How to Apply Submit your resume and cover letter detailing your retail energy regulatory experience and compliance expertise. For inquiries, contact: Ivan Pignataro | Director D'Arcy Weil E: ivan@darcyweil.com T: 61 3 9999 7409 M: 0416 507 856 Only candidates with Australian working rights will be considered.
