Join Our Team as General Manager/Licensee– The Plumpton Hotel Not your average gig. This is your shot to run the show at a landmark Western Sydney venue, where your leadership sets the tone and your ideas actually stick. Innovation, excellence, and a team that loves showing up, that’s the vibe you’ll be steering. We’re chasing someone sharp, passionate, and cool under pressure, the kind of pro who loves the buzz, backs their crew, and knows how to turn challenges into wins. Your Role, Your Ride (because this gig is more than running a venue) Be a hands-on leader in a bustling venue open 7 days, with evenings and weekends part of the action. Lead the pre-opening journey, from hiring the right crew to building a winning team culture. Own the full scope of venue management, end to end. Keep a close eye on financials, budgets, and cost control. Ensure strict compliance with liquor, gaming, and licensing obligations, including meeting the requirement to hold a NSW Liquor & Gaming Licensee status (or be prepared to obtain it). Champion people management, performance, and retention. Build strong ties through community engagement and local area marketing. Partner with marketing to deliver smart revenue growth initiatives. Shape unforgettable guest experiences, from lighting and atmosphere to entertainment. Embed a mindset of constant improvement in both service and operations. What You’ll Bring to the Role Proven leadership that motivates and guides teams to perform at their best. A track record of success in high-volume, multi-faceted venues. 2–3 years’ experience in a similar operation. Strong knowledge (and ideally experience) in gaming operations. Excellent communication skills, written, verbal, and interpersonal. Solid understanding of liquor legislation and compliance requirements. A hands-on approach with the ability to build lasting connections with team members, guests, and the local community. We vibe best with people who are Accountable: Own it. Fix it. Nail it. Curious: Ask “why” and “what if” often. Collaborative: We win together Driven: You hustle with hear The Laundy Story Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that’s the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we’ve grown into one of NSW’s most recognisable hospitality families. Today we have a diverse portfolio of 40 venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we’ve built a reputation for blending tradition with just the right splash of spunk. How to Apply Click Apply Now, and yes, we want a cover letter. Not a cookie cutter one, but something that shows us who you are. Get creative, have some fun with it, and let us see the person behind the resume (trust us, we’ll actually read it). Hot tip: Hot tip: Don’t just list what you’ve done, show us what you’ve nailed. We want to see your wins, your energy, and what makes you the leader this venue needs. We’re all about people At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We’re proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities, including First Nations peoples, people with disability, and those from the LGBTQIA community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you’re comfortable and supported every step of the way. You can connect with the team at laundy.com.au.
