Pharmacy Retail Manager - Lead With Purpose in Community Healthcare | Firle - SA Permanent Residents Only The Role: This is a fantastic opportunity to step into a leadership role with a trusted name in community pharmacy retail. As Retail Manager, you'll guide a dedicated team in delivering outstanding customer service and seamless store operations. You'll combine strong operational management with a genuine care for people, ensuring the store runs smoothly while supporting your team's growth and wellbeing. Lead a community-focused retail environment with a commitment to exceptional service Inspire and mentor your team to achieve KPIs and deliver meaningful customer care Oversee daily retail operations including merchandising, rostering, and stock control Enjoy a structured Monday to Friday roster that supports work-life balance Our Client: Our client is a well-respected pharmacy group with a strong reputation for delivering value, service, and care to local communities. Their focus is on supporting customers with affordable healthcare solutions, while fostering a positive and supportive culture for their team members. Privately owned, Australian-operated group with locations nationwide Committed to providing accessible healthcare retail services Known for strong team culture, recognition, and staff development opportunities Built on a foundation of trust, care, and long-term community impact Duties and Responsibilities Within the Role: This position blends operational leadership with people management. You'll be the key driver of the store's success, ensuring performance targets are met while creating an environment where customers feel supported and staff feel valued. Manage day-to-day store operations with structure and consistency Drive a customer-first culture with a focus on care, trust, and service excellence Mentor, train, and develop staff through onboarding and ongoing coaching Oversee stock management, merchandising, and promotional execution Build effective rosters aligned with business needs and team strengths Monitor KPIs and lead performance conversations to drive results Support recruitment and capability-building within the store team Ensure compliance with operational and administrative processes Cultivate a warm, inclusive, and high-performing team environment The Ideal Candidate: You are approachable, organised, and motivated by helping both your team and your customers thrive. You understand that store success is measured not only in results, but also in the way those results are achieved. You take pride in creating a positive culture, running an efficient business, and delivering outstanding customer experiences. You'll Bring: Previous experience in a Store Manager or Assistant Manager role A proven track record in retail operations and team leadership Strong communication and coaching skills Understanding of budgets, KPIs, and store performance drivers Pharmacy experience or an S2/S3 certificate (highly regarded but not essential) Current Police Check or willingness to obtain one What's In It For You? This role offers the stability of weekday hours, the satisfaction of making a positive community impact, and the rewards of joining a business that values its people as much as its customers. A competitive salary plus quarterly performance bonuses Monday to Friday roster (no weekends) Staff discounts across health and wellbeing products Comprehensive induction program and ongoing development Clear career progression pathways into leadership roles A supportive culture that celebrates team and individual success About Us - The Ethical Recruitment Collaborative The Ethical Recruitment Collaborative has been working across Australia and New Zealand for over 10 years, helping some of the industry's best people find long-term careers in retail. We genuinely care about our candidates and their career future and we are passionate about finding people roles with organisations that give them the tools, support, and culture to grow. Because we take the time to get it right, our clients often find that the people we place stay longer, perform better, and become part of the long-term fabric of their business. Our process is simple. We don't ask you to sell yourself into a job. Instead, we get to know what you want from your next role, what you enjoy, what you don't, and what makes you feel valued in the workplace. We talk about you first before we brief you on a role, as we believe recruitment should be built on honesty, not pressure. That's exactly how we work and why we don't think of ourselves just as recruiters. We are Agency Talent Partners. Let's Connect To apply, send your CV to ecolabrecruitment.com.au
