Are you passionate about delivering exceptional customer service in a dynamic and engaging environment? Do you have a keen interest in the hospitality industry and want to learn from the best? Join our team at the South Eastern Hotel in Mount Gambier as a Gaming Attendant and take your hospitality career to new heights! ABOUT THE JOB The role will be reporting to the Gaming Manager and is available on a casual basis over a 7-day rotating roster, there is the opportunity for increased hours or a permanent contract and career development for the right candidate. The successful candidate will have evidence of their Responsible Service of Alcohol (SA) and be available for evenings and late closes till 4am. Tasks and knowledge include but are not limited to: Ensure excellent and professional customer service at all times Set up and reset specific activities as directed Undertake general waiting and service duties of food and beverages Proficient in the professional service/supply, dispensing/mixing of liquor and other alcoholic and non-alcoholic beverages Ensure all gaming areas are cleaned to the required standard Ensure all gaming furniture and equipment are maintained to the required standard Ensure correct lighting/music/amenities and general ambiance of the gaming room is maintained to the required standard Ensure food, coffee & beverage presentation to the guests is to the required standard Communicate and liaise with team members, kitchen, and other areas of operations Efficient and thorough knowledge of the point-of-sale operating system To maintain the clean and neat presentation of the work area – bar and or restaurant area(s) by adherence to all operating policies and procedures Follow correct procedures for all areas of the hotel at all times as per WHS Act 2012 Ensure personal compliance with Responsible Service of Alcohol (RSA) Any other duties directed by Management Level 3, Hospitality Industry General Award 2020 ABOUT YOU The successful candidate will have evidence of their Responsible Service of Alcohol (SA). They will have a friendly and approachable character with excellent communication skills and initiative. Flawless customer service with a consistently positive attitude Reliable, flexible, and excellent communication skills Proficient English language skills Eager to learn, grow and develop Knowledge of relevant work health and safety legislation and food safety standards Competent and trustworthy cash-handling skills ABOUT US The South Eastern Hotel is a renowned establishment known for its commitment to providing top-notch service and a welcoming atmosphere. We take pride in our team of highly experienced professionals who are dedicated to delivering exceptional experiences to our valued customers. Enjoy a fun, respectful, and professional team that will feel like family Secure opportunities for career development, learning, and upskilling Become empowered as part of a progressive business that is looking toward the future Be recognised and appreciated for your hard work and integrity APPLYING Please have your resume ready to upload and answer all the questions in the application process for the best chance of success! Immediate start available Willing to obtain RP and Basic Gaming Certificate Have your resume ready to upload Complete all questions in the application (approx. 10 minutes) Cheers! The Eastern Team Mount Gambier 5290
