Job Description Handle all incoming reservation enquiries in a timely, professional manner, ensuring calls are answered in line with brand standards. Welcome guests with warmth and professionalism, assisting from check-in to check-out. Accurately process reservations, including special requests, while updating guest records in the system. Proactively up-sell rooms, packages, and promotions while providing accurate information on hotel facilities, services, special offers, and local attractions to maximise revenue and enhance the guest experience. Maintain guest accounts and support with tour bookings or local recommendations. Maintain effective communication and positive working relationships across all hotel departments.
