SUPPORT FACILITATOR, THE WAY BACK SUPPORT SERVICE PERMANENT FULL-TIME DARLING DOWNS Your Next Role! Are you passionate about making a real difference in people’s lives? RFQ is looking for a compassionate and values-driven Support Facilitator to join our Way Back Support Service in Toowoomba on a permanent, full-time basis. This role is all about walking alongside people in their most vulnerable moments, providing short-term, non-clinical support to those at risk of suicide. The Way Back, developed by Beyond Blue, is a community-based service supporting people after a suicide attempt or during a crisis — helping them feel seen, supported, and empowered to move forward with hope and connection. At RFQ, you’ll find a workplace built on trust, compassion, empowerment, and respect — values that guide how we care for our clients, our community, and one another. No day is the same, but it may include: Promoting a supportive environment grounded in values such as trust, compassion, empowerment, and respect, while encouraging personal growth, conflict resolution, and lived experience. Providing recovery-oriented support in line with RFQ’s Models of Practice, including capacity building, community connections, and collaborative development and review of Wellbeing Plans and safety strategies. Conducting risk assessments using the Screening Tool for Assessing Risk of Suicide (STARS) tool, participating in case reviews, and escalating client or organisational risks appropriately. Working with internal teams, hospitals, and external services to ensure continuity of care and support clients’ transitions and connections to health and community services. Maintaining accurate, timely records using digital systems, and ensure clear, respectful communication within the team and with stakeholders. Engaging in supervision, performance reviews, and continuous improvement efforts, contributing ideas and staying informed of policies and best practices. You will need: A Diploma or Certificate IV in Community Service or significant proven experience supporting individuals living with mental illness or navigating crisis, including suicidal ideation. Understanding of suicidal behaviours, suicidal crisis/ideation and its effects on individuals, families and the whole community. Ability to develop and implement support plans in collaboration with clients, while adhering to organisational policies, procedures, and standards. Strong teamwork and communication skills, with the ability to contribute positively to team goals and advocate effectively for clients and the organisation. Demonstrated ability to work collaboratively with internal and external stakeholders to achieve client and organisational outcomes. Effective time management and proficiency in using office and mobile technology to complete tasks, maintain records, and support service delivery. Why RFQ? At RFQ, we are committed to providing a supportive, collaborative, and empowering environment, where everyone can thrive, by joining us you will have access to: Competitive Remuneration: $44.58 per hour. Salary Packaging: Boost your take-home pay with up to $15,900 on general living expenses, plus an additional $2,650 annually for entertainment benefits. This also includes access to novated leasing. Wellbeing Support: Free access to our Employee Assistance Program. Career Growth: Ongoing opportunities for professional and career development across a wide range of areas. Apply Now! If you are ready to be part of something exciting, together with your resume, submit your application below. Further information about the role can be obtained by contacting Program Manager, Sonia Thompson on 07 4634 0983. Please note that RFQ is an organisation that embraces diversity. The position with be subject to a Criminal History Check, which will be in the form of an NDIS Worker Screening Clearance and a Blue Card. For further information please visit: https://www.workerscreening.qld.gov.au/workers/before-you-start
