Make a difference in your community with MidCoast Council. At MidCoast Council, our community is at the heart of everything we do. We are looking for a full-time and casual Customer Service Officer to join our team and support us in delivering exceptional service to the community. Day to day, you’ll be based in our call centre, where no two calls are the same! You’ll respond to a wide variety of enquiries across rates, water services, permits, development assessment, waste services, and so much more! As you progress in the role, you’ll also have the opportunity to broaden your experience through training in our administration processes, concierge role, and face-to-face customer service counters. To be successful, you’ll bring confidence using technology and computer systems, a professional phone manner, and strong teamwork skills. You’ll also have a collaborative and customer-focused approach and a willingness to participate in a structured training program to build your knowledge across Council’s diverse services. This is a great opportunity to build your career in local government while helping our community access the services that matter most to them. What we offer? We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more . Remuneration: Full-time: Commencing salary $65,918 p.a plus superannuation Casual: $36.21 p/hour plus 25% casual leave loading Location: The positions will work across our Customer Service Centres in Yalawanyi Ganya at 2 Biripi Way, Taree, and at our Forster Civic Centre in Lake Street, Forster. Tenure: Full-time: 35 hours per week I Monday to Friday I 8:30am to 4:30pm Casual: Flexible hours – initially full-time for training, then available to cover ad hoc shifts (annual leave, sick leave) as required. Best suited to candidates who enjoy flexibility rather than guaranteed hours Closing date: 23 October 2025 at 11.30 pm. Want to know more? Please review the position description in PDF or Word formats. For questions relating to the position requirements please contact Andy Matthews, Senior Customer Service Officer who is the hiring manager for this role. Andy can be reached on (02) 7955 7253 or andy.matthews@midcoast.nsw.gov.au. For enquiries regarding the application process please contact Josie Reardon, Human Resources Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at josie.reardon@midcoast.nsw.gov.au. How to apply: When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link. Please avoid using AI to generate responses to answer the questions in your application. You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date. Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible. Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so. We will be in touch via email. Our organisation At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference. Our community is our customer and is at the centre of everything we do. We value, support and empower our people to deliver positive results for our community. Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region. About the MidCoast Region From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. Our commitment At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative. Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel. We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. We respectfully ask that recruitment agencies do not contact us at this stage.
